AI-powered people operations for fleets and distributed teams.

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FAQ

Questions, answered.

Everything you need to know about ppl. — product, pricing, security, and support. Can’t find it here? Our team replies within one business day.

General

ppl. is a people operations platform for fleets, BPOs, and multi-site operators — recruiting, workforce records, time off, compliance, reporting, and a mobile app for employees and drivers, all in one system.
Operations-heavy teams with distributed workforces: trucking fleets, BPO sites, warehousing, and multi-location retail. HR runs it; managers and employees live in it day to day.
Yes. Applicant intake, pipeline, onboarding, records, time off, and performance all run on the same platform, so nothing gets re-entered between systems.
Yes — request one from the “Book a demo” button on any page, or through the Contact page. Demos are typically scheduled within 1-2 business days.

Pricing & Billing

Plans are based on active employee count, not per-seat licensing. See the Pricing page for current tiers, or talk to sales for an Enterprise quote.
Yes, upgrade or downgrade at any time — billing prorates automatically for the current cycle.
Yes, annual billing saves 20% compared to monthly across all plans.
No setup fee on Starter or Growth. Enterprise plans include a guided rollout scoped to your sites and systems.
Yes, monthly plans can be cancelled anytime from your account settings with no penalty.

Product & Features

It reads uploaded resumes and applications and extracts structured fields — CDL class, endorsements, years of experience — instead of relying on keyword matching, so candidate profiles are consistent from day one.
Yes. Every plan includes the mobile app for employees and drivers to request time off, upload documents, and get answers from an AI assistant — no add-on required.
It answers questions from your own workforce records — PTO balances, document status, candidate pipeline — with role-based access and a full audit trail.
Yes. Recruiting pipeline stages, approval workflows, and document types are configurable per site or department.

Security & Compliance

Data is encrypted in transit and at rest, with role-based access control and a full audit trail on every record change.
CDL, medical certificates, hazmat endorsements, and policy documents are tracked with configurable lead-time alerts, so expirations surface weeks before they become a problem.
Yes, SSO/SAML is available on Enterprise plans, alongside custom role and permission configuration.
Data is hosted on secure, redundant cloud infrastructure within the United States. Contact us for details relevant to your compliance requirements.

Support & Onboarding

All plans include email support with one-business-day response. Growth and Enterprise plans include priority support with faster response times.
Most single-site teams are live within a few days. Multi-site and Enterprise rollouts are scoped individually, often completed within one to two weeks.
Yes. ppl. connects to payroll (ADP, Gusto), calendars, messaging, and SSO providers, so it fits into your stack instead of replacing it.
Email support@pplgo.com directly for the fastest routing to our support team.

Still have questions?

Our team replies within one business day — no bots, no ticket queue.

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